Privacy & Policy

1. Introduction

Genes2Me Pvt. Ltd. respects your privacy and is committed to protecting personal information that you provide when using our website.

This Privacy Policy explains what information we collect, how we use that information, how we protect it, when information may be shared, and the choices available to you regarding your personal information.

By using the Genes2Me website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website or communicate with us.

This information may include:

• Full name
• Email address
• Phone number
• Organization, company, or institute name
• City or general location information
• Product or service interests
• Messages and enquiry details
• Information submitted through support or contact forms
• Files or documents voluntarily attached to support requests

3. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through standard website technologies, server logs, cookies, and similar tools.

This information may include:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage information
• Cookie and similar technology information

This information helps us understand website usage, improve performance, maintain security, and enhance the user experience.

4. How We Use Your Information

We may use your information for legitimate business and operational purposes, including to:

• Respond to enquiries and requests
• Provide product or technical information
• Prepare quotations where requested
• Provide customer and technical support
• Process business communications
• Improve our products, services, and website
• Maintain website security
• Analyze website performance and usage
• Send relevant communications where permitted by applicable law
• Comply with applicable legal and regulatory obligations

5. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, Genes2Me may send you communications relating to our products, technologies, services, events, educational resources, and company updates.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

6. How We Share Information

Genes2Me does not sell personal information to third parties.

We may share information with trusted service providers where necessary to support our business operations, including:

• Website hosting providers
• IT and technology service providers
• Customer relationship management systems
• Communication and email service providers
• Analytics providers
• Professional advisers
• Regulatory or government authorities where legally required

Any sharing of information will be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal requirements.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Users are encouraged not to submit confidential or sensitive information through website forms unless specifically requested through an appropriate and secure process.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Responding to enquiries
• Providing customer or technical support
• Maintaining business records
• Meeting legal or regulatory obligations
• Resolving disputes
• Enforcing agreements

The retention period may vary depending on the nature and purpose of the information and applicable legal requirements.

9. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Object to certain uses of your information where permitted by applicable law

To make a privacy-related request, please contact us using the contact information provided below.

10. Third-Party Websites

Our website may contain links to external websites, platforms, or services operated by third parties.

Genes2Me is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of external websites before providing personal information.

11. Children's Privacy

Our website and business services are not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter and take appropriate action.

12. International Users

Genes2Me operates from India and may serve customers and business partners in multiple locations.

If you access our website from outside India, your information may be processed in India or other locations where our authorized service providers operate, subject to appropriate safeguards and applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions regarding this Privacy Policy or wish to make a privacy-related request, please contact us:

Genes2Me Pvt. Ltd.
Plot No. 33 & 34, Sector 5, IMT Manesar,
Gurugram, Haryana, India – 122052

Email: contact@genes2me.com
Phone: +91-88008 21778