Privacy Policy

1. About our privacy policy

We are committed to protecting the privacy of all visitors to our website. We have created this privacy policy to let you know what individual data we collect, how we store it and how we use it.
By visiting this website, you are accepting the practices that we have described in this privacy policy. If there is any dispute about privacy, we will refer to this privacy policy and the terms and conditions of use. Genes2Me Private Limited is incorporated under the Limited Liability Partnership Act, 2008.

2. The information we collect 

2.1 Data protection act
We hold and use the information you disclose during the online transaction in strictest confidence and the same is not be disclosed to any third party.

2.2 Marketing
Contact information may be used to send you (by post, phone, e-mail or mobile message) information on other products and services provided by our company. If you do not wish to receive promotional or marketing information, you can contact us by sending an e-mail to

3. Keeping your information secure
We use the latest technology to protect the information we hold or control against loss, misuse, alteration or pilferage. Please note that the internet and emails may be not 100% secure, and bear this in mind before disclosing personal and confidential information.

4. External links to other websites
We do not accept responsibility for the content or privacy practices of any website that our website links to using a hypertext link. We provide these links ‘as is’: we do not provide or imply any warranty for the information that they provide.

5. Payments by credit, debit cards and net banking
If you would like to pay by credit card or debit card or net banking, we will act solely as the facilitator of the respective payment method and will provide the services to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit card, net banking or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the interim recipient of the payment. We have outsourced the transaction mechanism to PayUmoney and PayTM and have entered in to a N.D.A with PayUmoney and PayTM.

6. Customer initiated order cancellations and changes
You can make changes to or cancel your order at any time before your order has been processed and before sample collection. To make changes to your processed order, please contact us at

7. Liability to you
If the transaction made by you is in any way a fraudulent/void transaction, the company does not take any onus if such transaction and reserves the right to recover the amount through other means.

8. Personal information
When you place an order through the website, you will be providing us with your personal information. You agree that we may use your personal information to process your order and for the delivery of the test report. The personal information provided is subject to our Privacy policy.

9. General terms
The contract for sales of ordered services will be solely between you and Genes2Me and is governed by the laws of India. Any dispute arising from this transaction is subject to the laws of India and would be subject to the jurisdiction of the courts in Gurgaon, India.
This Privacy Policy is to be read with the Terms and Conditions for the use of Genes2Me services and acceptance thereof.